We collect your personal information when you interact with us — whether online, through our app, or in person. We only use your data for the reason it was provided: to deliver products, support services, and meet your expectations.

If you submit a query or sign up for a new LPG connection, we may use your information to verify your identity and respond effectively. When you use our digital services, we analyze usage patterns to enhance our website performance and improve your experience.

Our goal is to continuously improve how we serve you. By understanding how you engage with our brand — from reading emails to placing orders — we’re able to offer more relevant services and faster support.

If you connect with us on social media, we’ll use your information to respond to your messages and support requests via your chosen platform.
Should you join any Petromax promotions or campaigns, we’ll use your details solely to coordinate participation and ensure proper delivery of prizes or benefits — you’re always free to opt out at any time.

We’ll only contact you about Petromax LPG products, offers, and services that matter to you. Occasionally, we may also need to reach out for safety updates, such as regulator recalls or system maintenance.

We do not store your personal data longer than necessary.

Once we’ve delivered the product or completed the service, we either securely delete your data or store it in a way that cannot be used to personally identify you.

Only trained Petromax staff and trusted partners involved in delivering your product or service can access your personal information — and only when absolutely necessary to do their job.

On rare occasions, we may share anonymized usage data within our group companies for the purpose of business reporting or service development — but we never sell your personal information to third parties.

We’ve invested in modern security systems, strong encryption tools, and clear operational processes to keep your personal data safe from misuse. Every team member is trained to handle your information with care, as if it were their own.

You have full control over your data. At any time, you may:

• Ask to view the information we hold about you
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal data from our records, unless we are required to retain it by law

If you have any concerns, feedback, or would like to exercise your privacy rights, you can reach out to our Data Officer:

By Phone:  +8809610-111777

By Email: info@shvenergybd.com

By Mail:

Privacy Team,

Petromax LPG

Crystal Palace (L-12), House: SE(D) 22, Road 140,

Gulshan 1, Dhaka, Bangladesh